Frequently Asked Questions

Established in 1989, Best Doctors is dedicated to improving the quality of care for seriously ill individuals by making sure that they get the right diagnosis and the right treatment. They have a continuously updated global database of over 50,000 doctors recognised as the best in their field. Should you need them, the best expert is identified from the database to provide an in-depth review of your case confirming your diagnosis and providing you with the knowledge you need to make the best decision for treatment. Please visit the Best Doctors page on this website for more information.

Please visit the Change Information page on this website. Then print and complete the “Direct Debit Form” and post/fax it to us. Contact us for more information.

Yes, at any time - just Contact Us

If you need to make a claim, it is important that you tell us within the timeframe specified in your policy documents by calling us on 01 269 6522 between 9am and 7pm, Monday to Friday. Alternatively, you can download a claim form and send it to us.

Combined Insurance
Merrion House
Merrion Road
Dublin 4

A claim form will take 15/20 working days to process.

Combined Insurance is not responsible for paying medical fees for filling out a claim form.

Due to the data protection act we are not authorised to discuss your partner’s policy/claim unless they are present on call to go through the necessary data protection checks.

You can request replacement of your policy documents by contacting our Customer Services Department on 01 269 6552. You should receive a copy of your documents within 5-7 working days from the date of your telephone call.

Please visit the Change Information page on this website, complete the Change of Contact Information online form and we’ll update our records. Alternatively you can contact our customer services department on 01 269 6552 who will go through a series of data protection questions before updating your records.
For change of name please forward a copy of the change of name certificate with a covering letter with you reference/policy number and upon receipt we will make the amendments accordingly

Increase in premium is only applicable to Combined Insurance accident policies. Premium and benefit levels will increase on each anniversary of the date of issue of your policy as shown in your Schedule of Benefits. The increase will be applied for the first 10 years of your policy and will remain at year 10 levels thereafter. The benefit rate payable throughout any one claim shall be the rate applicable on the date of the accident giving rise to the claim.

Please contact our customer services department to discuss payments and due dates for your policies.

Please contact our customer services department to discuss policy cover or alternatively we can send a copy of your schedule of benefits to you which will have a breakdown of policy cover and payments. This will take 5-7 working days to receive.

Contact Us and request an Endorsement Removal Form. If you have been symptom-free from the condition to which the endorsement relates and have not taken any medication for this condition for the duration of the endorsement, complete the form, ask your doctor to sign it and return it to us at the address shown.

Please Contact Us and let us know about your change of circumstances.

Please Contact Us by telephone, email or in writing

We value customer feedback and recognise the importance of addressing a complaint promptly and effectively. If you would like to make a complaint please contact us.
If we cannot resolve the matter within 24 hours, we will, within 5 business days, write to formally acknowledge your complaint and indicate when you can expect to receive a response. Your complaint will then be allocated to one member of the team who will investigate your concerns and will remain your point of contact throughout the process.
If we are unable to provide you with a full response within 20 business days we will write explaining why this is the case and keep you updated on our ongoing investigation.
If you remain dissatisfied with our response, or if 40 working days has passed since you notified us of your complaint, you can ask the Financial Services Ombudsman to investigate.
The Financial Services Ombudsman can be contacted:
 

Financial Services Ombudsman
3rd Floor,
Lincoln House,
Lincoln Place,
Dublin 2.
Lo Call: 1890 88 20 90
Tel: 01 662 0899
Fax: 01 662 0890
Email: enquiries@financialombudsman.ie
Web: www.financialombudsman.ie

This does not affect your right to take legal action at a later stage.

Yes, this is your entitlement under the Data Protection Acts of 1988 and 2003. Please Contact Us and we will send you a copy of your policy documents.