We are committed to resolving complaints and have a procedure for doing so. In the first instance, write or telephone our Customer Service Department giving full details of your query or complaint.

Whether writing or phoning please:

  • Quote a policy and form number or claim number, as appropriate.

  • Provide home and daytime telephone numbers, if possible.

If you phone, you may find it helpful to record the name of the person who deals with your enquiry.

Whilst we make every effort to resolve problems, should you feel we have not handled the matter to your satisfaction you may refer it to the Financial Services Ombudsman for review or you can contact the Irish Insurance Federation. Making a referral to these services will not affect your right to take legal proceedings at a later stage.

For more information…

To download a full copy of Combined’s Complaints Procedure, please click here.

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