To enable us to help you as quickly as possible, please quote your policy number at all times when contacting Combined. Click here for our phone, fax, email and address details.
How do I make a claim?
If you need to make a new claim, please notify us as quickly as possible, by calling us on 01-2696522 between 9am – 5pm Monday to Friday. Please visit the
Make a Claim page on this website for more information.
I have lost my insurance policy
To get a duplicate of your insurance policy please
Contact Us.How can I pay for my premium if I have missed my local agent?
I’ve never received my policy documents - can I get a replacement?
Yes - please
Contact Us and we will send you an Indemnity Form to sign.
I’ve changed my bank details - what do I need to do?
Please visit the
Make a Change page on this website. Then print and complete the “Direct Debit Form” and post/fax it to us.
How do I change my name / address / personal details?
Please visit the
Make a Change page on this website. Then complete the “Change of Contact Information Form” and submit it to us.
How can I have an endorsement removed from my policy?
Contact Us and request an Endorsement Removal Form. If you have been symptom-free from the condition to which the endorsement relates and have not taken any medication for this condition for the duration of the endorsement, complete the form, ask your doctor to sign it and return it to us at the address shown.
Can I see the personal details you have on me?
Yes, please
Contact Us and we will send you a copy of your application form.
Can I increase the cover/benefits of my policy?
Yes, please look at our
Products for more information and a free quotation.
Are my children covered under this policy?
Eligible children can be covered free of charge under the Critical Illness policy as long as the policy is in force. Please see your policy for full details.
Am I covered on holiday?
Yes please see your policy wording for full cover details.
Can I keep my policy if I move/work abroad?
A) CBS customers: Only if you work or live abroad for less than 13 consecutive weeks in any 12 months.
B) Accident/Healthcare customers: The policy can remain in force as long as the direct debit is attached to an Irish Bank Account. Please refer to your policy documents to identify the countries for which your policy provides cover.
I’ve lost my job - can I keep my policy?
Please
Contact Us and let us know about your change of circumstances.
Can I change the date I pay my premium from my bank account?
How do I make a complaint?
Can I get cover for my spouse/partner/children or other family members?
Yes, please
contact us for a quote and an application form.
How do I cancel my policy?
Replace text in answer with: Please
Contact Us in writing.
I don't fully understand some of the insurance terms in my policy. Can this be explained to me more clearly?
Visit the
Insurance Terms page on this website for explanations of some key words and phrases in your policy. Alternatively, you can
Contact Us and one of our Customer Services Advisers will be happy to help.
